Businesses need to use customer data to perform analytics and business intelligence. But how can companies analyze and report on detailed customer data while securely protecting that data, limiting the security scope, and maintaining compliance. In this post, we’ll walk through how to solve this problem by creating a clean…

I’ve moved! Check out this article on my new site here. Google’s Business Messages lets customers message a business directly from Google Search, Google Maps, and any brand-managed property. Developers on Business Messages can leverage tools like Dialogflow to create AI-powered conversational experiences, where customers can chat with lifelike virtual…

I’ve moved! Check out this article on my new site here. Few people grow up thinking about a career in developer relations. Even those that study computer science are rarely exposed to this world. …

I’ve moved! Check out this article on my new site here. In developer relations, we are often a cross-functional team, sometimes seen as a support and amplification mechanism for core teams like engineering and product. A “nice to have”, but not necessarily required component for program success. Personally, I am…

I’ve moved! Check out this article on my new site here. If you can’t measure it, you can’t improve it. — Peter Drucker Peter Drucker’s often cited quote is one of the most famous quotes in business and one from my own experience as a startup founder and manager I’ve…

I’ve moved! Check out this article on my new site here. Imagine you’re a developer working at Opentech Corp tasked with adding payment support to your company’s product. You start by doing research on payment processing solutions in order to make a recommendation. …

I’ve moved! Check out this article on my new site here. For those of us that work in developer relations, we have likely experienced a situation like the following. “Let’s start with a round of introductions. Sean, why don’t you go first?”, says the organizer of the meeting. “Sure thing. …

I’ve moved! Check out this article on my new site here. My plan for this blog is to discuss topics related to developer relations, but before I get there, I wanted to tell my story for how I found myself in this career. …