Turning search queries into AI-powered conversations with Business Messages

What is Google’s Business Messages?

Example of Business Messages chat entry point for Bridgepoint Runners

How do I get started?

Life of a Business Messages message
Example of where to copy an agent test URL

AI-powered conversation with Bot-in-a-Box

FAQ-powered automated conversations

Creating a Business Messages Helper bot

Create an agent dialog
Overview of a newly created Business Messages agent
Agent information editor for a Business Messages agent

Setting up Bot-in-a-Box

Enabling the Dialogflow integration
Example FAQ sheet created for Business Messages
Upload an FAQ as training data for Bot-in-a-Box
Example conversation with Business Messages Helper Bot

Adding in a custom intent

Creating a custom intent for responding to “about this experience” type inputs
Example text-based response from a custom intent
Example of creating a custom payload to respond with a Business Messages rich card
Example rich card response form Helper Bot

Final thoughts

--

--

--

Google Developer Relations — BizComms — All opinions are mine and mine alone.

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Social media revolution — TikTok

E-LEARNING: OPPORTUNITY FOR TEACHERS (PART 2)

5 Steps To Succeed in Social Media in 2022

David Metzler of Sports 1 Marketing Becomes Board Advisor to Jason Cavness of Cavness HR

Top 5 WordPress Themes for Designing High Performance Websites

4 ways to use customer data to drive SaaS sales and marketing

Using Data To Influence Creative

Australia’s Physical Retail Ecosystem Is Changing Dramatically. Are Retail Brands Keeping Up?

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Sean Falconer

Sean Falconer

Google Developer Relations — BizComms — All opinions are mine and mine alone.

More from Medium

Low-code apps don’t work well with AI, but there are a few ways to address this issue

SAP Mentor Spotlight Interview: Tobias Trapp

WhatsApp chatbots: things we wish we knew before we started building one 💬

Bauduin WhatsApp chatbot

Folding bikes and car-sharing is the best way to get around (Singapore)